FAQ
How do I place an order?
Please send an email to hello@clemieveganake.com. Don't forget to include your wedding date and venue so we can check our availability.
How far in advance do I need to book?
You should look at booking your wedding cake with us 12-18 months before your wedding date. We can only take a limited number of bookings and we don't want anyone to miss out.
Food Allergies
We are a completely vegan bakery so we do not use any animal products within our premises. However we do use some ‘accidently vegan’ products which do not contain any animal products, but have a ‘may contain traces’ warning due to their manufacturing methods.
The following allergens are used in our kitchen and therefore your bake may contain traces; gluten, soya, nuts, peanuts, sulphur dioxide and sesame seeds
We do have a separate gluten free work table with separate utensils etc. so we are happy to provide gluten free bakes on request.
All food allergies, intolerances and dietary requirements must be specified on your order form. For further information of any of our ingredients, please contact us. Please note that some food colourings may have an adverse effect on the behaviour of children.
Securing your order & payment
We just require a £100 deposit to confirm your booking and secure your date. The balance on your order will be due one month before your wedding date.
Cancellation Policy
Your deposit is non-refundable and only transferable at our discretion and availability.
If you cancel within 6 months of the wedding date, 50% of the full payment will be invoiced. If you cancel your wedding cake within one month of your event full payment will be required. This is to cover monies lost as Clemie’s Vegan Cakes will have turned away other business for your order and it is very unlikely we could re-fill the date at such short notice.
In the unlikely event that Clemie’s Vegan Cakes cancels the order, we shall not be liable for any failure to perform where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
In the event of exceptional circumstances, such as serious illness, Clemie’s Vegan Cakes will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.
In the event that you wish to postpone your order please let us know as soon as possible. Your deposit is only transferable subject to our discretion and availability. New bookings will be subject to any price increases since the original booking was made.
Privacy Policy
We will only ever store and use your details to contact you regarding your order with us. We will never pass on your details to any third parties without your permission.